Delivery periods and delivery
Delivery will only take place after payment has been confirmed by the Seller's bank.
The products are delivered to the address indicated by the Customer on the online order form. Additional costs as a result of incomplete or incorrect information from the Client will be charged to the Client. For availability reasons, an order may depend on multiple consecutive deliveries to the Customer.
Delivery takes place according to the method chosen by the Customer within the proposed terms.
Standard delivery 5 working days if the items are in stock or are already prepared.
Delivery times are indicative. In the event of late delivery, no compensation can be claimed from the Seller or the carrier.
a. Order verification
On receipt of the products, the Customer or the recipient checks the good condition of the product delivered or the conformity of the service provided.
In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must formulate the necessary reservations to the carrier at the time of delivery and immediately notify the Seller.
The verification is considered to have been carried out once the Customer or a person authorized by him has received the order without expressing any reservations.
Any reservation not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the Seller from any liability vis-à-vis the Customer.
b. Delivery error
In the event of a delivery error or non-conformity of the products with the information on the adjustment slip, the Customer will inform the Seller thereof within three working days after the delivery date.
Any complaint that is not made within the time limit cannot be taken into consideration and relieves the Seller from any liability towards the Customer.
c. Returns and exchanges
The product to be exchanged or refunded must be returned in its entirety and in the original packaging to the Seller according to the following modalities.
Product returned by post within 15 days of the order delivery date, to the following address:
Chat’Patch, Clos Sainte-Rita 3, 1420 Braine’Alleud.
Any complaint and return that is not made in accordance with the rules defined above and within the stipulated time limits cannot be taken into consideration and relieves the Seller of any liability towards the Customer.
Any product to be exchanged or refunded must be returned to the Seller in its entirety and in the original packaging.
The costs for the return are for the account of the Customer.
The seller is never liable for the loss, loss and damage of packages. It is the responsibility of the Customer when transferring to the shipping company.